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Edit Status Update — June 2026
4. Call Center AI (4)
Reporting Period
Progress (%)
Scope
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Red
Yellow
Green
Schedule
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Red
Yellow
Green
Budget
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Red
Yellow
Green
Root Cause (if Yellow / Red)
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3rd Party
3rd Party Vendor
Analytics Resource
Analytics Resource Constraint
Funding
IT Resource
IT Resource Constraint
Legal / Contract
Other Resources Constraint
Scope Creek
Time Estimate to Complete
Mitigation Plan / Solution
Stakeholder Value
Decrease staffing burden and enhance efficiently and assistance of workflows, scheduling and phone calls.
Shareholder Value
More accurate scheduling. Staffing savings though automation. Scalability
KPIs
Monthly Update Notes
• NOTES: Board approval received. Legal signed off and contract fully executed. Implementation project kick off anticipated in next 2 weeks Work has begun. In the middle of building phase 1 with human assisted AI Agents. Phase 1 pilot is 7/1 - Completion 9/1 • PROJECT RISKS & RECOMMENDATIONS: • LEADERSHIP DISCUSSION NEEDED: (Yes / No) No
Start Date
End Date
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