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4. Call Center AI (4)
OrthoNebraska · MGP
Overview
- Department
- —
- Strategic Imperative
- Operational Excellence & Quality
- Sponsor / Owner
- John Bring
- Project Manager
- Miranda Harrahill
- Ideal Team
- DUPLICATE--See call center
- Preferred Sprint
- —
- Priority
- 2. High Business Impact
- Priority Payoff
- —
- Core Process
- —
- Core Process Category
- —
- % Complete
- —
- Resources
- None
Objective & KPI
- Objective
- —
- Goal / Output
- —
- KPI
- —
- Notes
- —
Financial Impact
- 2026 Op. (Exp.)
- —
- 2026 Op. (Act.)
- —
- 2026 Cap. (Exp.)
- —
- 2026 Cap. (Act.)
- —
- 2027 Op. (Exp.)
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- 2027 Cap. (Exp.)
- —
- Capital Priority
- —
- Confidence
- —
Dependencies
Depends on (upstream)
No prerequisites recorded.
Blocks / feeds (downstream)
Nothing waiting on this project.
Status History (3)
| Period | Scope | Schedule | Budget | Progress | Root Cause | Notes | Actions |
|---|---|---|---|---|---|---|---|
| June 2026(edited) | Green | Green | Green | 60% | — | • NOTES: Board approval received. Legal signed off and contract fully executed. Implementation project kick off anticipated in next 2 weeks Work has begun. In the middle of building phase 1 with human assisted AI Agents. Phase 1 pilot is 7/1 - Completion 9/1 • PROJECT RISKS & RECOMMENDATIONS: • LEADERSHIP DISCUSSION NEEDED: (Yes / No) No | Edit |
| May 2026(edited) | Green | Yellow | Green | 60% | — | Board approval received. Legal signed off and contract fully executed. Implementation project kick off anticipated in next 2 weeks Work has begun. In the middle of building phase 1 with human assisted AI Agents. | Edit |
| April 2026(edited) | Green | Yellow | Green | 50% | — | Board approval received. Legal signed off and contract fully executed. Implementation project kick off anticipated in next 2 weeks | Edit |
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