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Patient FMLA Process Revamp
OrthoNebraska · Sprint
Overview
- Department
- Patient Access - 7670
- Strategic Imperative
- Operational Excellence & Quality
- Sponsor / Owner
- Heather Clinton
- Project Manager
- Tiffany Ketelsen
- Ideal Team
- Jess J, Steph R, Jaime R, Michelle H, Jackie , Jenny L
- Preferred Sprint
- Sprint 1 (Jan 12 - Feb 20)
- Priority
- 4. Desirable
- Priority Payoff
- High Benefit / High Effort
- Core Process
- Scale
- Core Process Category
- (Core) Evaluate
- % Complete
- —
- Resources
- None
Objective & KPI
- Objective
- There have been some improvements with the FMLA process; however, we continue to have problems with the current state. I would like to see how we can continue to leverage technology to ensure scalability for future growth.
- Goal / Output
- Patient and team member satisfaction
- KPI
- —
- Notes
- —
Financial Impact
- 2026 Op. (Exp.)
- —
- 2026 Op. (Act.)
- —
- 2026 Cap. (Exp.)
- —
- 2026 Cap. (Act.)
- —
- 2027 Op. (Exp.)
- —
- 2027 Cap. (Exp.)
- —
- Capital Priority
- —
- Confidence
- —
Dependencies
Depends on (upstream)
No prerequisites recorded.
Blocks / feeds (downstream)
Nothing waiting on this project.
Status History (0)
No status updates recorded.
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