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Recapturing NS and Cancelled Patients
OrthoNebraska · Sprint
Overview
- Department
- Call Center - 7690
- Strategic Imperative
- Direct Access
- Sponsor / Owner
- Beth Gard
- Project Manager
- Miranda Harrahill
- Ideal Team
- Nicole Moore, Stephanie Rust, Michelle Heston
- Preferred Sprint
- Sprint 1 (Jan 12 - Feb 20)
- Priority
- 3. Medium Business Impact
- Priority Payoff
- High Benefit / Low Effort
- Core Process
- —
- Core Process Category
- —
- % Complete
- —
- Resources
- IT
Objective & KPI
- Objective
- Define an improved process in re-capturing NS and cancelled appointment/patients across all service lines
- Goal / Output
- Improvement in NS and cancelled KPI and patient retention
- KPI
- —
- Notes
- Would like to include scheduling, access and clinic staff to better understand our areas for improvement and the processes in which to do that
Financial Impact
- 2026 Op. (Exp.)
- —
- 2026 Op. (Act.)
- —
- 2026 Cap. (Exp.)
- —
- 2026 Cap. (Act.)
- —
- 2027 Op. (Exp.)
- —
- 2027 Cap. (Exp.)
- —
- Capital Priority
- —
- Confidence
- —
Dependencies
Depends on (upstream)
No prerequisites recorded.
Blocks / feeds (downstream)
Nothing waiting on this project.
Status History (0)
No status updates recorded.
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