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1. Qualtrics Implementation (1) - Up by April 1st (Angelique) - ACTIVE

Sequel Ortho · Sprint

Overview

Department
Quality Accreditation - 7440
Strategic Imperative
Experience
Sponsor / Owner
John Bring
Project Manager
Heather Cramer
Ideal Team
Michelle Heston, Kristina Miller, Chrissy Cattau, Heather Dibelka, MD leader (ad hoc), Bill Citro, Angelique Sedler, Jessica Jackson, Amanda Wellman, Heather Cramer
Preferred Sprint
Sprint 0
Priority
1. Mission Critical
Priority Payoff
High Benefit / High Effort
Core Process
Scale
Core Process Category
(Scale) Technology
% Complete
Resources
IT, Analytics

Objective & KPI

Objective
Implementation of patient experience platform
Goal / Output
KPI
Notes

Financial Impact

2026 Op. (Exp.)
2026 Op. (Act.)
2026 Cap. (Exp.)
2026 Cap. (Act.)
2027 Op. (Exp.)
2027 Cap. (Exp.)
Capital Priority
Confidence

Dependencies

Depends on (upstream)

No prerequisites recorded.

Blocks / feeds (downstream)

Nothing waiting on this project.

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Status History (3)

PeriodScopeScheduleBudgetProgressRoot CauseNotesActions
June 2026(edited)GreenGreenGreen99%Time Estimate to Complete• NOTES: Project has gone live. Surveys have transitioned. Final hang up on texting is sitting with legal right now. Still need texting to send out surveys. Finalizing dashboards is currently taking place. Response rate with e-mail alone is 23% • PROJECT RISKS & RECOMMENDATIONS: N/A • LEADERSHIP DISCUSSION NEEDED: (Yes / No) NoEdit
May 2026(edited)GreenGreenGreen99%Project has gone live. Final hang up on texting is sitting with legal right now. Still need texting to send out surveys. Finalizing dashboards is taking place. Response rate with e-mail alone is 23%Edit
April 2026(edited)GreenGreenGreen99%On track for April 1st. Will report march Org health out from NRC data, then wait to collect 3 months of data from Qualtrics using new "would recommend" question to ensure no unitended impact. Was discussed at the manager meeting in MarchEdit

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